AT THIS TIME, WE ONLY SHIP WITHIN THE UNITED STATES AND CANADA.
YOUR UNDERSTANDING MEANS A LOT TO US.
Boy Smells prefers USPS Priority shipping (Estimated 3–4 days) for our domestic USA customers, but use Fedex Ground in some instances. There are two ways we ship:
Purchases less than $65.00 will receive a $6.95 USPS Priority shipping rate–insurance and signature confirmation are available by request.
Purchases greater than $65.00 are automatically shipping as USPS Priority–insurance and signature confirmation are available by request. Please email if you want the insurance/signature option before checking out. You know this as FREE shipping. Side note–orders roughly over $120 are automatically shipped via Fedex Ground. Still FREE shipping.
Boy Smells prefers USPS Priority shipping (Estimated 15-20 days) for our Canadian customers. Ship costs can be found at checkout.
1. Purchases greater than $65.00 are automatically shipping as USPS Priority shipping–insurance and signature confirmation are available by request. Please email if you want the insurance/signature option before checking out. You know this as FREE shipping. Side note–orders roughly over $120 are automatically shipped via Fedex Ground or USPS, whichever is cheaper. Still FREE shipping.
2. Purchases greater than $160.00 are automatically shipped via Fedex Economy or USPS, whichever is cheaper. Still FREE shipping. Please email prior to purchase if you want the insurance/signature option before checking out. You know this as FREE shipping.
For international customers, we regret that we do not offer shipping directly through our e–commerce site. If you'd like to make a purchase, please email firstname.lastname@example.org and we can arrange shipment outside of the site. International shipment rates will be determined based on delivery address. We will be sure to ask for your local phone number when placing your order so that we may ship it out as soon as possible - many local delivering carriers require this.
We will gladly accept returns/exchanges on any items that are in their original, unused, or unworn condition along with all packaging.
Please email email@example.com within 10 days of receiving your order and we will issue you a Return Authorization Number (RA#). We require that your item is returned within 10 days of receiving your RA#. Please note that all returns that do not meet the 10 day requirement for requesting a RA# will only be considered for online store credit/exchange and no refund will be given. Upon receiving your RA#, you have 10 days to ship your return.
If you decide to return an item(s) to Boy Smells, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Boy Smells. Please note that this amount will be subtracted from your merchandise refund. If the item(s) are returned for an exchange, we will provide a return shipping label to you at no charge.
Please mail your return/exchange with the original receipt to the following address:
ATTN: Returns or Exchanges
1126 South Hoover Street
Los Angeles, California 90006
Upon acceptance of the merchandise for return, we will process your refund within 7 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card.
Upon acceptance of merchandise for exchange, the new item will be shipped upon availability.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.
Items that appear used or worn upon inspection are not eligible for refunds or exchanges.
UPDATED: August 4th, 2018